Hotel rooms were randomly placed toll goods
time：2014-03-26 11:41:21 copyfrom：
Biscuits, sausage, supplies, underwear, socks...... Your stay at the hotel (hotel),can be said to the room put these charges activities feel unhappy? In August 14th, the Bureau of Liaoning province held a guide and standardize the hotel(hotel) business service industry work conference, the newspaper reported on July 19th, in the province within the scope of the hotel (hotel) to regulate thecharging items placed behavior. Liaoning Province Bureau of industry and Commerce 12315 complaints report center to remind the public: in accordance with international practice and the rules of the trade, hotels (hotel) only placedcharges in a refrigerator in liquor and beverages, without the consent of the guest agrees, put the other charge items in the room belonging to theinfringement.
This newspaper reported to the province industry standards meeting
In July 17th, Ms. Liu of Fushun with her 14 year old son came to Shenyang, in the East a hotel accommodation. At the front desk procedures, the waiterreminded, in the room placed articles is charging. Walked into the room, she saw the TV next to the desk placed a lot of food and goods, Ms Liu reminded thechildren, here's something very expensive, do not move, eat on the outside to buy. The second day morning, Liu went to the hotel front desk, the waiter told,rounds, Ms. Liu's room without a box of 35 yuan of condom. Ms. Liu is urgent,"last night, only our mother, you said that less condom, not to insult our personality?" Is the hotel staff drain condom was Ms. Liu family away? Because the two sides are not evidence, who also refused to accept the charges.
In this regard, Liaoning Province Bureau of industry and Commerce 12315 complaints report center director Tang Shaobo said, Shenyang evening newsreport this day is very typical, fully exposed the hotel (hotel) abuse put arbitrarilycharging equipment. "Before we have received similar complaints, but theShenyang Evening News reported that the Provincial Bureau determined to guide and standardize the industry's determination."
Adult supplies are quick chain hotel
Recently, Liaoning Province Bureau of industry and Commerce 12315 complaints report center on the part of the hotel (hotel) the room charge items placed survey. After carding, placed in rooms and toilet charges commodities mainly include: food, beverages, daily necessities, washing supplies, hygiene(adult sex supplies) and poker, magazines and other products.
According to the results of the survey, hotels (hotel) placed these fees products,the price is much higher than the market price. Among them, the most let health supplies offensive in quick chain hotel and Stars Hotel in three.
Tang Shaobo said, in the National Tourism Bureau formulated the "Stars Hotel"in the evaluation standard, have put forward the "three star and above hotelguests from the service point of view, the room should be set up to provide the proper small refrigerator, liquor and beverages, drinking appliance and price list"requirements. In fact, whether at home or abroad, whether domestic orinternational practices, "conventional" rules of the industry, the hotel (hotel) in the room placed charge merchandise, confined to the placement of liquor and beverages in the refrigerator.
The problem is easy to cause misleading consumer goods room charges
Liaoning Province Bureau of industry and Commerce 12315 complaints reportcenter investigation thinks, hotels (hotel) placed charging items in the room, just a convenient part of the guests, the hotel (hotel) to increase income. But forconsumers with many influence. Charging items placed in the desk, cabinet and the toilet table, to occupy a certain space, give the guests inconvenience;condom, God oil, adult sex appeal supplies, will cause some guests antipathy,especially for underage guests will bring negative effects, or inducing minorsbecause of curiosity and consumption; rooms in the charging items, placed over a long period of time the guest is not clear, many people use it, soiled pollution risks. Flexible packaging of food, hard to avoid safety hidden man-made; guestrooms placed, which charge items, the hotel does not provide details, do not take the initiative to inform, guests rarely ask. Check out time, charging items missing,both may be a guest use, may also be the service personnel not placed. Due to lack of evidence, to solve the dispute. If the charge items appear the product quality or food safety issues, disputes more difficult to resolve; some guests forchildren or guests can use rooms in the charging items.
Remind guest room charges shall be the guests agreed to put articles
Tang Shaobo expresses, the hotel (hotel) in the room, placed beyond the"Convention" outside the charging items, from the hotel (hotel) point of view, is to provide convenient services; from the guest view, is the hotel (hotel) sales in his room (or commodity operating). From the legal relationship, the accommodation,the guests have the right to use the room occupancy, guest room placed onbeyond the "Convention" and "state practice" of charging items have veto power,also have the right to know.
Hotel (hotel) placed in charge items in the room, the first to ask the guest agrees.Even if the guests agreed to put, also have the right to request the hotel (hotel)to provide goods quantity list and price list. On this premise, to provide the name,charging items to number of guests, standard fees, help guests to check the number of items. At the same time, inform the guest and guest stipulated, ifgoods packaging apart, damage, wet conditions,